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Aging and Disability Resource Centers (ADRCs) and Service Excellence

 

Aging and Disability Resource Centers (ADRCs) help older adults, people with disabilities, and family members learn about and access long-term services and supports. Since 2007, Analytic Insight (AI) has worked with the state of Wisconsin Office for Resource Center Development to assess customer satisfaction and the dynamics of service excellence among their statewide network of ADRCs. 

Comprehensive Statewide Needs Assessments (CSNAs)

AI has conducted several CSNAs for state Divisions for the Blind and Vocational Rehabilitation Agencies. We offer a cost-efficient way for states to meet the requirements of the Rehabilitation Act of 1973, as amended. Our comprehensive research and planning activities are often used to inform state planning, define the objectives and strategies that will help meet the goals as defined by stakeholders and consumers, and inform the public and enhance the relationships between the agency, its stakeholders, consumers and the public.

 

The word cloud below shows the responses of staff through key informant interviews describing the strengths of their vocational rehabilitation agency.  

Contact us today to discuss how our comprehensive data collection, analysis and reporting can add value to your CSNA and provide insight into strategic planning activities. 

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